Return and Exchange Policy

At Fiaz Leather , we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your leather product, we offer hassle-free returns and exchanges within 30 days of delivery. Please review the following guidelines to ensure a smooth process:

Returns:

1. Eligibility:
– To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
– Personalized or customized items are not eligible for return unless they arrive damaged or defective.

2. Initiating a Return:
– To initiate a return, please contact our customer service team within 3 days of receiving your order. You can reach us at Fiazenterprises.sialkot@gmail.com.
– Provide your order number, the reason for the return, and any relevant details or images of the item.

3. Return Shipping:
– Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
– We recommend using a trackable shipping method and obtaining a shipping receipt for your records.

4. Refund Processing:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed to the original method of payment within 3 business days.

Exchanges:

1. Eligibility:
– We offer exchanges for items of equal or lesser value, subject to availability.
– Like returns, personalized or customized items are not eligible for exchange unless they are damaged or defective.

2. Initiating an Exchange:
– To initiate an exchange, please contact our customer service team within 3 days of receiving your order. You can reach us at Fiazenterprises.sialkot@gmail.com.
– Provide your order number, the reason for the exchange, and details of the item you wish to receive in exchange.

3. Exchange Shipping:
– Customers are responsible for shipping costs associated with exchanging an item.
– We recommend using a trackable shipping method and obtaining a shipping receipt for your records.

4. Exchange Processing:
– Once we receive your returned item and confirm its eligibility, we will process the exchange and ship the replacement item to you promptly.

Additional Notes:

– Fiaz Leather reserves the right to refuse returns or exchanges that do not meet the outlined criteria.
– Refunds may take longer to process depending on the payment method and banking institution.
– For further assistance or inquiries regarding returns and exchanges, please don’t hesitate to contact our dedicated customer service team.

Thank you for choosing Fiaz Leather for your leather product needs. We value your satisfaction and are committed to providing exceptional service every step of the way.

Need help?

Contact us at Fiazenterprises.sialkot@gmail.com. for questions related to refunds and returns.